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Background: Carrolls Irish Gifts is a leading Irish retailer of clothing, jewellery, souvenirs and gift products. Established in 1982, the business currently employs around 400 staff across 17 stores in Ireland, with plans to open further stores in new locations. It launched an online store......

There’s a dirty little secret in leadership development that many people involved know about, but don’t often speak about. The vast majority of leadership development programmes don’t work. Yes, you read that right, most programmes simply fail to achieve their objectives.  This is despite the fact that 80% of companies viewed leadership development as a high priority in a recent 2019 Deloitte Global Human Capital Trends report....

Giving effective feedback is an essential leadership skill, one that is regularly dreaded. Employees need to know if their performance is what their leaders expect from them and, if not, they need to know how to improve. The challenge with giving feedback is that it’s focused purely on past actions and not on the future....

We know that Leadership is important. But do we really understand what it takes to be a great leader? More importantly are we willing to dig deep, to do the work on ourselves, to benefit the organisation?...

Many organisations today are struggling to attract and retain top talent. Diversity and Inclusion is an increasing priority and organisations are now starting to see this as a critical Talent Management issue. There are significant benefits of having a more diverse workforce including; innovation, collaboration and productivity....

Gender equality in the workplace is one of the most significant issues facing employers right now. Most companies recognise the need for gender-balanced teams, especially at the top of the organisation, but some can struggle to understand the best way to achieve this balance. Here,......

Effective leaders use the Skill Will Matrix to take stock of where individuals in their team are and how they can use this to optimise performance. If you fail to take stock, or your evaluation of where individuals are is in incorrect, your leadership approach may not match, which in turn can affect performance....

We all operate along a continuum between rational and defensive and rational behaviour. When we’re feeling rational, we feel relaxed and positive. When our defences are triggered, we start to become less flexible, emotionally and physically. Everyone’s triggers are different....

Authentic is defined as being “of undisputed origin and not a copy; genuine.” There has been considerable hype and focus on authentic leadership in recent years but many Leaders remain confused about what it is and why you should pay attention to it....

Mindfulness is more than meditation. A common question we get asked is how mindfulness works or is it just a hype? Last week was Mental Health Awareness week and with huge demands and pressure today in the workplace what better time to practice and learn about mindfulness....

In navigating the Diversity and Inclusion minefield, we need to be aware that we can be overly focused on difference and not enough on the common work purpose, goals and outcomes we share with others and on teams....

We’ve reached the final blog of our Trust series. Previously, we discussed in times of organisational change – Trust changes everything and how to effectively manage resistance to change....

The use of Technology in Learning and Development is changing rapidly.  High performing Learning and Development departments understand this and take a blended approach to learning using the right technology for the right situations. According to the American Society of Training and Development’s 2013 Learning &......

Educating your employees on your financials will not make accountants out of them but it will definitely help them to become more engaged and effective in their roles. Many organisations do a very good job in developing and communicating their vision, mission and values.  They......

Learning as we know it has changed forever. We are going through a learning revolution. Data and creativity lead the way in todays’ learning organisation. The migration of the best and brightest talent to want to work in startups  reflects their desire to constantly be creating and innovating.  This......

How many of you see the old woman? How many of you see the young woman? If I ask these same questions again in a month’s time the chances are that the person you saw first a month ago will be the same person you......

Good translators are well worth their price for important multi-lingual communications, but for everyday interactions with a multi-national team you can remove confusion at the source by making your global communications globally understandable. I recently translated English into English for a Mexican retail sales trainer......

All great mentors draw on their experience and common sense when confronted by those that haven’t yet wised up. I was lucky enough to be in Cardiff when Munster won their won their 2nd Heineken cup in 2008. During the after match celebrations in Bristol......

There are no guarantees in strategy execution. The Real truth is that the oft-quoted 90% strategy execution failure rate might be right. The origin of this statistic is unclear although most cite the 2008 Kaplan and Norton book  The Execution Premium as their source. While this statistic is debatable, what......

As People Managers it is important to stop, think and challenge ourselves on a regular basis about our preconceived opinions about people, especially as we prepare for performance management discussions.  If we do not, we run the risk of making adverse judgments and/or being influenced......

Increasing employee innovation is easy! Just ask them for their ideas and implement the most cost effective options. The best and most effective way to do this is the World Café approach. I have just returned from facilitating a 2-day World Café event for a......

It’s simple – spend time on development, do it right with the right people with the right skills, get stakeholders and senior people involved and the high performance results will speak for themselves! I spend most of my weekends on the side of a pitch......

Undistracted by the glory and acclaim of the high profile sale, introverts remain focused on your customers’ needs, actively listening and building meaningful relationships. While extroverts excel at generating interest and drumming up new business with their flamboyant, enthusiastic and confident personas, introverts are much......

Every entrepreneur wants to build something greater than themselves. It’s an exciting but sometimes lonely road. You want to inspire people to see the future potential of your business. You want to show them the path ahead so they can come along with you.There are......

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