Providing excellent customer service lies at the heart of the mission of most organisations. What many companies fail to focus on, however, is that excellent internal customer service is the path to exceptional external customer services. Internal customer service is the service we provide our colleagues on our team and in other departments, as well as our suppliers and anyone else with whom we work to get our jobs done. This course will provide participants with the tools to provide excellent internal customer service, thereby helping everyone achieve more in the business.
1.Define internal customer service.
2.Develop strategies to increase customer satisfaction.
3.Diffuse escalating situations through word choices and actions.
4.Follow the HELP process for customer interactions.
Who is it for:
Participants who selected this programme also selected:
- Developing Collaborative Alliances and Partnerships
- Self Awareness and Personal Effectiveness (Insights)
- Building High Performance Teams
- Appreciating Differences